In Spring 2023 we asked how you feel about Library facilities and resources. You provided us with hundreds of comments and votes, thank you!
Your insights and inputs help to inform improvements. We’ve actioned some of your ideas and have also initiated or progressed many other suggestions.
After collating all your comments, we had 239 requests/suggestions. Some recommendations were actioned immediately (see tables below).
Your inputs on Library facilities
| You told us... | So we... | Status |
|---|---|---|
| You wanted more access to the Library building | Extended Opening hours scheduled for critical exam weeks during Autumn 2024 session | Ongoing |
| Cleaning could be improved | Continue to work with Facilities Management Division to monitor and improve the cleanliness of the Library | Ongoing |
| Borrowing Self-Check could be improved | Are reviewing self-check process | Ongoing |
| You loved the BYOD Monitor Hubs | Added an additional Monitor Hub at Shoalhaven Campus | Complete |
| You wanted more plants | Made Study Buddy plants available | Complete |
| Some power points were not working | Have a regular power point/furniture audit and reporting process | Complete |
| There were lighting problems | Fitted new lights throughout the Library, in collaboration with Facilities Management Division | Complete |
Your inputs on Library resources
| You told us... | So we... | Status |
|---|---|---|
| You want more academic text books | Have secured access to over 4000 new resources in Physics, Sustainable Development Goals, Computer Science and Engineering | Ongoing |
| You want more and better access to plays | Have secured access to two new online theatre collections (Digital Theatre+ and National Theatre Collections 2&3) | Ongoing |
How did we collect your insights?
In September 2023, we set up whiteboards at Wollongong and Shoalhaven campus libraries asking What are we doing well? What could we be doing better? in regard to our facilities (building, furniture, access) and resources (books/ebooks, services).
We also set up an online Padlet and embedded it on the Library homepage for people to anonymously submit comments and vote on other users’ comments.
The whiteboards also featured a QR code with a link to the online Padlet. Open and anonymous, the whiteboard and Padlet allowed students to see each other’s responses, fostering engagement and a sense of connection.
All contributions were submitted anonymously, and no personal details were recorded, stored or shared.