IT scheduled maintenance
The goal of Scheduled Maintenance is to maintain central IT facilities on a regular basis while minimising interruption to normal business functions, and also considering vital operations in the University calendar such as enrolments, teaching, examinations and graduation.
Unless otherwise noted, all regular Scheduled Maintenance windows begin at 6 pm and conclude the following day at 8 am. If there are any exceptions to these times they will be communicated prior to the date.
Times are presented in AEST/AEDT. These dates have been discussed with all relevant parties.
Notes
- Disaster Recovery (DR): DR exercises are essential for risk mitigation and ensure our IT infrastructure and processes will remain operational in the event of a disaster.
- Security Patching: Every Thursday from 5:00am-7:00am Security Patching of core infrastructure will be conducted. There may be short outages to systems during this window.
Approved 2024 dates
Spring Session 2024
| Date | Maintenance |
|---|---|
| Saturday 23 November |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
Summer Session 2024/2025
| Date | Maintenance |
|---|---|
| Saturday 30 November |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 14 December |
Note: This maintenance window does not begin until 7pm 6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 11 January |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 18 January |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 25 January |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 15 February |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 22 February |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
Autumn Session 2025
| Date | Maintenance |
|---|---|
| Saturday 15 March |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 22 March |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 12 April |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 19 April |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 10 May |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: Note: SMP Central will remain available during this maintenance window |
| Saturday 25 May |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 7 June |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 28 June |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 12 July |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 19 July |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 26 July |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
Spring Session 2025
| Date | Maintenance |
|---|---|
| Saturday 16 August |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: Note: SMP Central will remain available during this maintenance window |
| Saturday 23 August |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 13 September |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 20 September |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 11 October |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 18 October |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 25 October |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 22 November |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 29 November |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
Summer Session 2025/2026
| Date | Maintenance |
|---|---|
| Saturday 6 December |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 13 December |
7 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: Note: 7pm start time for this window |
| Saturday 10 January |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 17 January |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 24 January |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 31 January |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 14 February |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 21 February |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: Note: SMP Central will remain available during this maintenance window |
| Saturday 28 February |
6 pm Saturday - 8 am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
Need help or more information?
- IT Service Portal: Log help tickets, use live support chat and search for answers online in our Knowledge Base at servicedesk.uow.edu.au
- User account and password help: https://uow.info/password
- Phone: +61 2 4221 3000 (extension 213000) during Service Desk opening hours
- In-person: Building 17, Level 1 during Student Lab opening hours (Students), Building 17, Level 2 during T&T Hub opening hours (Staff)
- Regional, metro and international campuses: please check your campus website for local IT support arrangements.