In Autumn 2024, we asked how you feel about Library facilities and resources. You provided us with hundreds of comments and votes, thank you!
Your insights and inputs help to inform improvements. We’ve actioned some of your ideas and have also initiated or progressed many other suggestions.
After collating all your comments, we had 393 requests/suggestions. Some recommendations were actioned immediately (see tables below).
Your inputs on Library facilities
| You told us... | So we... | Status |
|---|---|---|
| You wanted more access to the Library building |
Have included questions asking for more details in our Spring 2024 request for your insights and inputs |
Ongoing |
| Cleaning could be improved |
Continue to work with Facilities Management Division to monitor and improve the cleanliness of the Library |
Ongoing |
| Borrowing Self-Check could be improved |
Have now streamlined the process |
Complete |
| You would like more markers in the whiteboard kits |
Updated the kits to include four markers |
Complete |
| You wanted more reminders about quiet spaces |
Reinstated the quiet spaces announcement at 12.55pm each day |
Complete |
Your inputs on Library resources
| You told us... | So we... | Status |
|---|---|---|
| You want access to fiction titles |
Are updating our signage to highlight our fiction near Study Room 5 and on Level 1 in the 800 section: 813 American, 823 English, 833 German fiction, etc. |
Ongoing |
| You want more resources in languages other than English |
Can confirm we have 433 languages other than English represented in ~62,000 books and ~28,000 journals |
Complete |
How did we collect your insights?
In April 2024, we set up whiteboards at Wollongong and Shoalhaven campus libraries asking What are we doing well? What could we be doing better? in regard to our facilities (building, furniture, access) and resources (books/ebooks, services). In addition, we included a third, more specific, question: What skills do you need to learn that you'd like help with? E.g., computer skills, academic skills, research skills.
We also set up an online Padlet and embedded it on the Library homepage for people to anonymously submit comments and vote on other users’ comments.
The whiteboards also featured a QR code with a link to the online Padlet. Open and anonymous, the whiteboard and Padlet allowed students to see each other’s responses, fostering engagement and a sense of connection.
All contributions were submitted anonymously, and no personal details were recorded, stored or shared.