September 8, 2023

Meet BUPA on-campus consultant, Dolon Sharnali

Dolon, the BUPA on-campus consultant, shares insights about seeking help with BUPA health insurance, and other support services BUPA offer for students.

What services, events and workshops you offer to our students?

I am Dolon Sharnali, working as an On-Campus Consultant for Bupa Health Insurance. As part of my role, I connect with students on a day-to-day basis through orientations, health and wellness activations and face to face consultation.

What steps do you recommend students take to prepare themselves before seeking your assistance?

I expect students who come for a consultation are well prepared and are on time once they book an appointment. Students can prepare themselves by ensuring they have the following ID or documents for consultation: Photo ID, Bupa OSHC Certificate/ Bupa Membership Card, and a note of the questions they want to discuss during the consultation.

When advising students who are facing difficulties, what guidance or suggestions do you provide to help them? 

Guidance or suggestions vary for individual situations. Usually, I advise students to activate MyBupa app to easily manage their Health Insurance Cover. Students can also access Bupa’s 24/7 student advice line (1300 884 235) who can help them navigate further assistance.

Aside from medical cover, what other additional Bupa services available for students? 

Bupa is committed to support members to live longer, healthier, and happier life. To ensure this support, we have a range of services available to International Students. See a few of the services we provide below:

• Blua: Bupa’s digital platform to book online consultation with a General Practitioner (GP) Doctors. Key Features of Blua:
  • 24/7 access to a doctor via online video call.
  • Range of languages available.
  • 100% of cost covered by Bupa OSHC.
  • Book online at BUPA
• Wellbeing support: Looking after your mental health and well-being is important. To support international student’s wellbeing, Bupa does not have a waiting period for any mental health related services. Also, Bupa is partnered with THIS WAY UP which is an online wellbeing platform. Bupa members can have free access to one online mental health treatment program in this platform. THIS WAY UP offers practical skills and strategies to manage stress and anxiety. Students need to create an account with THIS WAY UP. They will need to include their Bupa membership number to have free access to the online mental health treatment program.
• Bupa Extras: Though Bupa OSHC covers many medical and hospital services, this does not include non-hospital services. Students can get our Extras cover to get the following services:
  • Dental check-ups and cleans.
  • Physiotherapy, chiropractic, occupational therapy, and Chinese herbalism
  • Remedial massage
  • Optical products, such as glasses and contact lenses.
• Bupa Life Rewards: This is a way of saying thanks to our members for choosing Bupa Health Cover. Life Rewards gives access to discounts on big brands, restaurants, cinemas and much more. Students can check life rewards in MyBupa app, or they can visit: Bupa Life Rewards.

How can students seek assistance by the claiming system of BUPA? 

Students can easily make a claim via the MyBupa app.

1. They need to choose ‘Make a claim’ from the menu.
2. Before starting a claim, students should make sure they’ve got a digital copy of their invoice or receipt from the service provider. This can be in the form of a photo of the receipt or email receipt from the service provider.
3. They’ll also need their Australian bank account details to receive payment.
4. Processing time varies depending on the type of claim.

How do you typically spend your leisure time outside of work?

Outside of work, I like to spend time with my friends, go for swimming, take coastal walks and travel.