UOW student services and support will be limited from Monday 16 December, 2024 – Wednesday 6 January, 2025.
Refer to the information below for availability of key services during the holiday period.
AskUOW
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AskUOW team on Wollongong campus
- Wednesday 25 and Thursday 26 December: Closed
- Friday 27, Monday 30 and Tuesday 31 : Open 9 am – 4 pm (via phone and email only)
- Wednesday, 1 January: Closed
- Thursday, 2 January, 2025: Normal opening hours resume
Regional and Metro campuses
There will be no coverage of phones or email during closure periods. Urgent enquiries should be directed to AskUOW.
- Eurobodalla: Closed 23 December, 2024, reopening 6 January, 2025
- Bega Valley: Closed 20 December 2024, reopening 6 January, 2025
- Liverpool: Closed 25 December, 2024, reopening 2 January, 2025
- Shoalhaven: Closed 20 December 2024, reopening 6 January, 2025
- Southern Highlands: Closed 23 December 2024, reopening 6 January, 2025
- Sutherland: Closed 20 December 2024, reopening 6 January, 2025
- Sydney CBD: Closed 21 December, 2024, reopening 2 January, 2025
UOW Security
Available 24 hours a day, 7 days a week, including public holidays, to respond to requests for all UOW campuses, including Regional and Metro.
Check the UOW Security website for how to contact Security in an emergency or for general enquiries and safety escorts.
Student support services
Is this an emergency?
Call 000 or UOW Security on 02 4221 4900.
UOW 24-hour Wellbeing Support Line
Available 24 hours a day, 7 days a week, including public holidays. This service provides free and confidential advice to onshore UOW students who may be experiencing emotional distress, are overwhelmed or stressed.
Call 1300 036 149 or text 0488 884 164.
Unavailable from Wednesday, 27 December, 2024, returning Tuesday, 2 January, 2025.
UOW Student Support Coordinators
Unavailable during this period, returning Tuesday, 2 January, 2025.
Safe and Respectful Communities (SARC)
During this period the SARC Team will not be on campus, however will be on standby to respond to emergencies. If you need support during this time, please contact the SARC number (02) 4221 3344. This number will be diverted to UOW 24-hour Student Wellbeing line who will triage the calls, provide support and refer to the SARC Team where appropriate.
Future Students
- Wednesday, 25 – Thursday, 26 December: Closed
- Friday, 27, Monday 30 and Tuesday 31 , 29 December: 9 am to 5 pm (phones only)
- Wednesday, 1 January: Closed
- Thursday, 2 January: Normal opening hours resume
During this period the Future Students team will have minimal staff available, and you may experience a delay in response times. Unless the matter is urgent, please consider contacting Future Students on or after Thursday, 2 January, 2025. Thank you for your patience and understanding.
Graduate Research School
- Monday, 23 December – Friday 3 January: Closed
- Monday 6 January – Friday 10 January: Phone and email support
- From Monday 13 January: Reopen with full service
HDR candidates can find answers to FAQs and other helpful information on the Graduate Research website, in HDR AskUOW Knowledge Articles or on the UOW Transformation website.
IT Support
Closed from Wednesday, 25 December 2024, reopening on Tuesday, 2 January 2025.
Online services available during this time are:
- IT Service Portal: Access the IT knowledge base 24/7 or raise a ticket for the IT support team to respond to when they return.
- IT user account and password help: Access via the UOW website.
For further detail on opening hours, please visit the Student IT support website.
UOW Library
Wollongong campus library is closed from 23 December, 2024, and will reopen on Monday, 6 January, 2025. Shoalhaven campus library is closed from 21 December, 2024, re-opening on Monday, 6 January, 2025.
Staffed Library services, including Live Chat and Document Delivery will be unavailable during this period. Items can still be returned via the after-hours bin at the rear west-side of the Wollongong campus library (opposite the P2 carpark).
Regional and Metro campus libraries opening hours are available here.
Need help now? See the Library Guides and Ask the Library for a range of FAQs.
UOW Student Residences
Open to residents during this period. Staff will be available at residences, including public holidays and weekends.