You are here

SOLS help

What is SOLS?

SOLS, or Student Online Services, is an online tool used to manage important aspects of your enrolment including subject enrolment, accessing assessment and exam results, paying of fees, accessing eLearning (Moodle) and much more.  

SOLS also provides access to SOLSMail, one of UOW’s key communications channels. 

Learn more about SOLS

SOLS log in help

In the event of a SOLS outage, Moodle can be accessed directly via moodle.uowplatform.edu.au 

Technical issues

The recommended browsers for SOLS are Microsoft Edge or Google Chrome. Please ensure your browser is up to date. 

If you are having issues logging in, try accessing SOLS via the Current Students homepage.

If you still experience issues contact IT support.

New students

SOLS can take over an hour to activate after you first enrol. Please try logging in again later.

Multi-Factor Authentication (MFA)

UOW uses MFA for several UOW systems and applications. During your first login to these systems, you will need to set up your MFA and verify your login.

Setting up MFA on your student account

1. Go to the MFA Test Page.

2. Enter your student username and password when prompted.

3. The system will check if MFA is configured on your account.

If MFA is already set up: the 'Success' page is displayed and you can proceed to step 4.

If MFA is not set up: you will be prompted through the set up process. Click Next to begin and follow the prompts.

If installing the Microsoft Authenticator app, ensure you download the correct app by Microsoft Corporation. Other apps may have similar icons. This is a free application and payment is NOT required. 

Note: UOW uses three methods for MFA: Microsoft Authenticator app, SMS, and callback phone. The Microsoft Authenticator app is the UOW supported app and more secure than SMS or callback phone.

4. After you have setup MFA, click the 'Opt in for MFA' button to activate MFA on your account. This process will take about 10-15 minutes to take effect.

Note: If you are already using MFA for the VPN, do this without connecting to the VPN.

5. You will be directed back to the MFA Test page.

6. Your student account is now ready to use MFA.

Authentication methods

On the MFA test page, click on the 'Check Security Info' button to view your current information, or to add additional authentication methods to your account. It's strongly recommend that you set up an alternative MFA method.

Help and further information

If you need help setting up MFA, please contact the IT Service Desk.

Once you're set up, you'll be able to access further information about MFA.