Sometimes studying at university isn’t straightforward. It’s quite normal to need support adjusting to student life; keeping up with your study load can be quite a challenge.
Student success team
Our Student Success Team work closely with your Subject Coordinator in the background to ensure you are supported if you need help. If support is needed, the Student Success Team will reach out to you by email or phone. This might be at one or several key points across the semester, such as:
- In the first few weeks of semester, to help you settle into the subject and ensure you are accessing the right systems and materials for the subject.
- Throughout the semester, typically once you have submitted an assessment task to support your progress through the subject.
Our Student Success Team are here to support you throughout your degree at UOW. They provide information about various services and programs available to help you to succeed.
How we help:
- Personalised support: We work closely with you to develop a tailored Student Success Plan which will identify which support service is best suited to your individual needs.
- Connecting you: We link you with the right support services to enhance your university experience.
- Proactive outreach: We may contact you via phone or email during the session to check in and offer additional support.
Collaboration with Subject Coordinators: Our team collaborate with Subject Coordinators to ensure students who are facing factors that impact their studies receive timely and relevant support.
How to book a consultation
- Access the Student Success Portal
If it’s your first time using the portal, you’ll need to set up your account. - Join the Student Success Team program.
- Click on ‘Success Team’.
- Select the Student Success Specialist who looks after your Faculty (or Campus).
- Click on ‘Message’.
- To book a consultation, click on ‘Request Session’ in the top right-hand corner.
- The Student Success Team will respond to your request as soon as possible.